Extra Offerings For Our Products...
Custom Design Service
Have a minor design request? Note it in the buyer's note at checkout for no additional cost*
*Minor design request refers to Content relocation in lieu of our default position, It does not apply to additional words, materials and adjustment to design.
Minor design request are requests only pending approvals at LIVING ETCH's discretion. Additional fees applies as review by LIVING ETCH if requests are considered not minor.
Artwork, File & Font Upload
If a file upload is required as part of your order, a separate email will be sent to your inbox for upload upon order confirmation.
You may provide your own font file (.OTF & .TTF format only) to use in a product at no additional cost.
Please note that Living Etch will not be held liable on output quality and expectation as these fonts have not be tested before.
Exchanges & Refunds
All products are made to order to the personalisation as per your selection; therefore it is strictly no exchange or refund for change of minds.
Material Disclaimer
Timber is a natural material with slight variations (grain, colour etc) between our images and your ordered product; these are not faults.
Our larger items may inherit slight bowing overtime due to natural acclimatisation if placed in hot dry areas and/or under direct sun. We recommend mounting our products at closer intervals where possible and out of direct sunlight. Our timber products are protected with a clear matte water based varnish. Our acrylic products are suitable for external use.
Living Etch products must be use under adult supervision at all times. They are not toys.
