Extra Offerings For Our Products...
Custom Design Service
Have a minor design request? Note it in the buyer's note at checkout for no additional cost*
*Minor design request generally refers to Content relocation in lieu of our default position, It does not apply to additional words, materials and adjustment to design. Minor design request are requests only and are subject to approvals at discretion of LIVING ETCH. Additional fees applies as review by LIVING ETCH if requests are considered not minor.
Font & File Upload
If a file upload is required as part of your order, a separate email will be sent to your inbox for upload upon order confirmation.
You may provide your own font file (.OTF & .TTF format only) to use in a product at no additional cost. Please note that Living Etch will not be held liable on output quality and expectation.
Exchanges & Refunds
All products are made to order to the personalisation as per your selection; therefore it is strictly no exchange or refund.
Material Disclaimer
Timber is a natural material where there will be a slight variation (grain, colour etc) between your ordered product.
They may also change shape over time due to heat and cold, moisture or dryness. When products contain large thin pieces, they may slightly bow overtime as a natural acclimatisation reaction if placed in hot dry areas and under direct sunlight. We advise to mount our products at closer intervals where possible and out of direct sunlight. Our timber are finished with a clear matte waterbased varnish for protection.
Our products must be use under adult supervision at all times. They are not toys.